Effective Date: March 8, 2025
Welcome to TCNusa Store, a subsidiary of Teknologi Cerdas Nusantara (TCNusantara.com). At TCNusa Store, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to provide you with a comprehensive understanding of how we collect, use, disclose, and safeguard your information when you visit our website, www.tcnusa.store or www.tcnusantara.com, or use our services.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our website.
1. Information We Collect
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) to provide and improve our services. The types of information we collect include:
1.1 Personal Information
Contact Information: Name, email address, phone number, and shipping/billing address.
Account Information: Username, password, and other credentials used to access your account.
Payment Information: Credit/debit card details, billing address, and other payment-related information.
Order Information: Details of products purchased, order history, and preferences.
Communications: Records of your interactions with us, including emails, chat logs, and customer support inquiries.
Demographic Information: Age, gender, and other demographic details (if voluntarily provided).
Social Media Information: Information from social media platforms when you interact with us through these channels.
1.2 Non-Personal Information
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the site, clickstream data, and other browsing behavior.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
Location Data: General geographic location based on your IP address or GPS data (if enabled on your device).
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Provide and Improve Our Services
Process and fulfill your orders, including payment processing and product delivery.
Create and manage your account to enhance your shopping experience.
Improve our website functionality, content, and user interface.
Conduct research and analysis to optimize our products and services.
2.2 To Communicate with You
Send order confirmations, shipping updates, and customer service notifications.
Respond to your inquiries, requests, and feedback.
Provide promotional materials, newsletters, and special offers (with your consent).
2.3 To Personalize Your Experience
Tailor product recommendations, content, and advertisements based on your preferences and browsing behavior.
Customize your account settings and preferences.
2.4 To Ensure Security and Compliance
Detect and prevent fraud, unauthorized access, and other illegal activities.
Comply with legal obligations, regulatory requirements, and enforce our terms and policies.
2.5 For Marketing and Advertising
Deliver targeted advertisements through our website, social media platforms, and third-party networks.
Measure the effectiveness of our marketing campaigns and analyze user engagement.
3. How We Share Your Information
We may share your information with third parties under the following circumstances:
3.1 Service Providers
We engage third-party vendors, contractors, and partners to assist us in operating our website, processing payments, delivering products, and providing other services. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation. This includes responding to subpoenas, warrants, or other legal processes.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change and provide options regarding your information.
3.4 With Your Consent
We may share your information with third parties if you provide explicit consent. For example, if you participate in a promotional campaign with a partner, we may share your information with that partner.
3.5 Aggregated or Anonymized Data
We may share aggregated or anonymized data that does not identify you personally for research, marketing, or other purposes.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.
4.1 Types of Cookies
Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Collect information about how you use the website to improve its performance.
Functional Cookies: Remember your preferences and settings.
Advertising Cookies: Deliver targeted advertisements based on your interests.
4.2 Managing Cookies
You can manage or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Sensitive data (e.g., payment information) is encrypted during transmission and storage.
Access Controls: Restricted access to personal information on a need-to-know basis.
Regular Audits: Conducting security audits and vulnerability assessments to identify and address risks.
Employee Training: Training our staff on data protection best practices.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access
Request a copy of the personal information we hold about you.
6.2 Correction
Request corrections to inaccurate or incomplete information.
6.3 Deletion
Request deletion of your personal information, subject to legal obligations.
6.4 Opt-Out
Opt-out of receiving marketing communications or the use of cookies.
6.5 Data Portability
Request a transfer of your data to another service provider.
6.6 Restriction of Processing
Request restrictions on how we process your information.
To exercise these rights, please contact us using the information provided in Section 12.
7. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.
10. International Data Transfers
If you are accessing our website from outside Indonesia, please note that your information may be transferred to, stored, and processed in Indonsia, where our servers are located. By using our website, you consent to the transfer of your information to Indonesia.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
TCNusa Store
Email: info@tcnusantara.com or info@tcnusa.store
Address: No 8, Komplek Ruko Buaran Persada, Jl. Jend. R.S. Soekanto, RT.8/RW.6, Pondok Kelapa, Durensawit, East Jakarta City, Jakarta 13450
Thank you for trusting TCNusa Store with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable shopping experience.